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Box Office FAQs

  • All tickets are charged a $3 surcharge fee, which covers the cost of processing and handling your ticket in the ticketing system. The fee is not refundable in any capacity. The fee covers system costs, ticket stock and printing, payment method services, and staff preparation.

  • All Patrons are required to have a ticket for ticketed events. Children 24 months (2 years) and younger may be admitted without a ticket, if the child occupies the same seat as the ticket holder. From time to time, a performance group may restrict or advise the age at which children can attend. Please make certain to ask a box office representative at the time of purchase if the content is age appropriate. Event pages on The Center’s website will include information for your reference as well. Parents/Guardians are also advised to select age-appropriate performances for their children. Performance groups make every attempt necessary to notify audiences in advance of adult-themed shows. Refunds cannot be issued.

  • Prices for all shows are determined by the Resident organization or production group, therefore student pricing is not available for all performances. Student pricing refers to ages 2-18 years old or with a current college ID, unless the Resident organization or production group announce differently. The Center Box Office is not responsible for any student pricing.

  • The Center Theater is an ADA accessible facility. All ADA seats are located in the box (side) sections of the Orchestra and Balcony levels. If you need assistance, it is helpful to contact The Center Box Office prior to purchasing tickets. For special seating and hearing arrangements, please call 307-733-4900 or visit The Center Box Office in person.

  • Yes.  Gift Certificates are only redeemable for events ticketed through The Center’s Box Office.

  • Any articles found in the theater will be turned in to the staff at The Center’s front desk, which can be reached at 307-734-8956 or in person at 240 S. Glenwood.

  • Tickets are available for purchase online.

    Please visit our Front Desk – 240 S Glenwood St. entrance – for ticketing inquiries during business hours. The Box Office is open 2 hours prior to every performance.
    Location: 265 S Cache Street, Jackson WY 83001.

  • If you select the Print At Home option during checkout, you will receive an email containing a PDF of your ticket(s).

    Bring your photo ID and your confirmation to The Center Box Office for assistance. You may experience an increased wait time to gain entrance to the event, so please plan accordingly.

    You can also present the PDF of your tickets digitally. You will need to show the QR code on each ticket prior to theater entry.

  • The Center Box Office would be happy to help. Please call 307.733.4900 or stop by 265 S Cache Street in Jackson.

    If you continue to have technical difficulties, you may need to update your internet browser in order to use the Center’s ticketing portal.

    Don’t know what you have? You can login to your account to view your e-tickets.

  • The Center is happy to accommodate requests from individuals needing assistive listening devices. The system was recently updated with support from Jackson Hole Lions Club. Please contact a Center staff member or one of our volunteer ushers at The Center Theater in advance of the performance to request a device.

  • The seating chart of the theater varies from show to show, however you may view our standard seating chart here. For the most up-to-date seating chart, please visit the ticketing page for a specific event.