Box Office FAQs

All tickets are charged a $3 surcharge fee, which covers the cost of processing and handling your ticket in the ticketing system. The fee is not refundable in any capacity. The fee covers system costs, ticket stock and printing, payment method services, and staff preparation.

By purchasing a ticket for an event at The Center, you are agreeing to share your email with the presenting organization. We do not share emails outside of the presenting organization, and you will always be presented the option to opt out of future emails. For Center email contact preference, navigate to your account on our website to update your settings.

All Patrons are required to have a ticket for ticketed events. Children 24 months (2 years) and younger may be admitted without a ticket, if the child occupies the same seat as the ticket holder. From time to time, a performance group may restrict or advise the age at which children can attend. Please make certain to ask a box office representative at the time of purchase if the content is age appropriate. Event pages on The Center’s website will include information for your reference as well. Parents/Guardians are also advised to select age-appropriate performances for their children. Performance groups make every attempt necessary to notify audiences in advance of adult-themed shows. Refunds cannot be issued.

Prices for all shows are determined by the Resident organization or production group, therefore student pricing is not available for all performances. Student pricing refers to ages 2-18 years old or with a current college ID, unless the Resident organization or production group announce differently. The Center Box Office is not responsible for any student pricing.

The Center Theater is an ADA accessible facility. All ADA seats are located in the box (side) sections of the Orchestra and Balcony levels. If you need assistance, it is helpful to contact The Center Box Office prior to purchasing tickets. For special seating and hearing arrangements, please call 307-733-4900 or visit The Center Box Office in person.

Tickets are available for purchase online.

Please visit our Administrative Office – for ticketing inquiries during business hours. The Box Office is open 2 hours prior to every performance.
Location: 265 S Cache Street, Jackson WY 83001. From the Box Office head downstairs and through the gallery hallway before taking a right and locating our office.

If you select the Print At Home option during checkout, you will receive an email containing a PDF of your ticket(s). You can also locate your print at home tickets by logging into your account on our website.

CAN’T PRINT?
Bring your photo ID and your confirmation to The Center Box Office for assistance. You may experience an increased wait time to gain entrance to the event, so please plan accordingly.

STORE TICKETS ON YOUR PHONE
You can also present the PDF of your tickets digitally. You will need to show the QR code on each ticket prior to theater entry.

The Center Box Office would be happy to help. Please call 307.733.4900 or stop by 265 S Cache Street in Jackson.

If you continue to have technical difficulties, you may need to update your internet browser in order to use the Center’s ticketing portal.

Don’t know what you have? You can login to your account to view your e-tickets.

Center for the Arts does not authorize, facilitate, or accept responsibility for any third-party ticket sales. To ensure you purchase valid tickets and do not overpay, please only purchase tickets through jhcenterforthearts.org or The Center Box Office.

Ticket Sales: All sales for ticketed events are final. All tickets purchased through The Center Box Office are nonrefundable. Center for the Arts reserves the right to adjust ticket prices at any time. Tickets must be paid for in full at time of purchase. It may take up to three business days for the charge to appear in your records. An email confirmation will be sent upon purchase completion.

Exchanges: The Center Box Office does not exchange tickets between events. If an event has multiple performances, tickets can be transferred to another performance of the same event based on availability. Tickets can also be exchanged for different seats at the same event, based on availability. If the new ticket is less expensive, no refund is issued. If the new ticket is more expensive, the patron must pay the balance. All exchanged orders are subject to the $3 processing fee per ticket.

Returns: If you can’t join us for a performance, we invite you to share the joy with someone else by donating your tickets. You can do this by calling our Box Office at (307) 733-4900 or visiting in person. Ticket donations are tax-deductible, and we’ll provide you with a receipt for your records Please note: The Center does not offer refunds for returned tickets. We also cannot accept tickets for resale after the day of the performance. For any returns we are able to process, the $3 per-ticket surcharge is non-refundable.

Event Cancellations: In such a case that a production is canceled or rescheduled, ticket buyers will be notified and all ticket changes will be handled by the Patron Services Manager.

Lost Tickets: Patrons may have duplicate tickets printed at the Box Office by providing a name, order number, or ticket confirmation email. If Box Office Staff are unable to verify an order, new tickets must be purchased. However, if proof of purchase is provided at a later date, a refund for any additional tickets purchased will be issued.

If an event is sold out, The Center may create a waitlist. If tickets become available, the Patron Services Manager contacts the waitlist to resell those tickets. Tickets are not held for any member of the waitlist, even if a message is left for them. Two hours before the start of the show, the waitlist is voided and an in-person standby list is created at the Box Office.

The seating chart of the theater varies from show to show, however you may view our standard seating chart here. For the most up-to-date seating chart, please visit the ticketing page for a specific event.

The Center is happy to accommodate requests from individuals needing assistive listening devices. The system was recently updated Please contact a Center staff member or one of our volunteer ushers at The Center Theater in advance of the performance to request a device.

Any articles found in the theater will be turned in to the staff at The Center’s front desk, which can be reached at 307-734-8956 or in person at 240 S. Glenwood.

Yes.  Gift Certificates are only redeemable for events ticketed through The Center’s Box Office. You can purchase a gift certificate here.