COVID FAQ

What is the Center doing to protect patrons from COVID-19?

Due to the ongoing COVID-19 pandemic and the inherent risk of exposure when attending events, The Center cannot ensure that patrons will not be exposed to COVID-19. 
 
However, we are taking several measures to help reduce the risk of COVID-19, including:
  • Increased airflow in The Center Theater to bring more outside air in and circulate old air out. 
  • The HVAC filtration has been upgraded to Merv 13 filters, in accordance with guidance from ASHRAE. 
  • Before and after each show, a sanitizer fogger is run through The Center Theater.
  • All patrons must wear a mask while in The Center Theater unless actively eating or drinking.
  • As of October 1, 2021, The Center has an updated admission policy and screening protocol for all Center Presents events. 
 

What is the updated admission policy and screening protocol for Center for the Arts?

As of October 1, 2021, all Center Presents events require patrons to:
  • Wear a mask at all times inside the facility, except when actively eating or drinking, and
  • Provide proof of full vaccination against COVID-19, along with government-issued photo ID*
*For those unable to be vaccinated against COVID-19 for medical reasons or a closely-held religious belief, proof of a negative COVID-19 test result received within 72 hours of the event will be accepted.
The Center further asks you not to enter the facility if:
  • Within 48 hours prior to an event, you have experienced symptoms of COVID-19 (e.g., a fever of 100.4F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the Centers for Disease Control and Prevention)
  • Within 14 days prior to an event, you have travelled to any international territory identified by federal or applicable state or local governments as being subject to travel or quarantine advisories due to COVID-19.
  • Within 14 days prior to an event, you are unvaccinated and have had close contact with someone with COVID-19.  
 

What constitutes full vaccination against COVID-19?

Full vaccination against COVID-19 means at least two doses of the Moderna or Pfizer vaccine, or one dose of the Johnson & Johnson vaccine, with the most recent dose dated at least 14 days prior to the date of the event.
 

How do I provide proof of full vaccination against COVID-19?

When entering The Center for an event, you will encounter security check stations near the primary entrances. You will be asked to present your physical vaccination card, a photocopy of your vaccination card, or a digital copy of your vaccination card (e.g. a picture on your phone), along with your government-issued photo ID. Once those have been verified you will receive a sticker that should be visibly worn throughout the event. Ushers at the entrances to The Center Theater will verify your ticket purchase as well as the sticker before admission.
 

Will seating be socially distanced?

The Center cannot guarantee socially-distanced seating as we are welcoming back full capacity audiences at this time.
 

Can I show antibody test results or that I have recently recovered from COVID-19, instead of providing proof of vaccination?

No, at this time we are not accepting antibody test results or a recently-expired isolation order as alternatives to vaccine verification.
 

I am unable to be vaccinated for medical or religious reasons, can I come to The Center?

The Center welcomes all patrons. In lieu of providing proof of full vaccination against COVID-19, proof of a negative COVID-19 test result received within 72 hours of the event will be accepted. For example, for a 7pm performance on a Friday, test results must be received on or after the preceding Tuesday. Should the test result fall outside of the 72 hour window they will not be accepted. 
 
When entering The Center for an event, you will encounter security check stations near the primary entrances. You will be asked to present your negative test result in hardcopy or a digital copy (e.g. a picture on your phone), along with your government-issued photo ID. Once those have been verified you will receive a sticker that should be visibly worn throughout the event. Ushers at the entrances to The Center Theater will verify your ticket purchase as well as the sticker before admission.
 

Will concessions be open?

Yes, you may still purchase a beverage from The Center Bar before an event. We just ask that you treat The Center Theater like you would an airplane: please replace your mask when you are not actively eating or drinking.
 

Is there a refund for my purchase if I cannot attend due to a COVID-19 exposure or positive test result?

The Center does not usually issue refunds. However, in the case of a known exposure to COVID-19 or positive test result, we will issue refunds on a case-by-case basis. As a nonprofit organization, there is always the option to turn your ticket back and have the purchase recognized as a donation. Finally, we would be happy to exchange your in-person tickets for livestream tickets if the event you wish to attend has the livestream option available. 
 

How do I access the COVID-19 vaccine locally?

Vaccines are available for free for most individuals 12 years and older. For the most current information, visit the Teton County Health Department’s website. You can also call their COVID hotline at 307-732-8628 or you can email them if you have questions. 
 

What is the best way to get a COVID-19 test ahead of an event?

There are two convenient options for getting free and timely tests in Jackson Hole. Curative tests are provided at two kiosk locations - one at Teton County Library and one at the Home Ranch Welcome Center Parking Lot. Walk-ins are welcome or make your appointment on the Curative website. Vault tests are available to be picked up from a blue cooler outside of the Teton County Health Department (460 E. Pearl Ave.). Results for both Curative and Vault tests typically take 48-72 hours.